- Do you have a shop front?
- Do you come to customer’s home and office and do onsite repairs?
- What are your hours?
- How do I schedule a repair / ask questions?
- How far in advance do I need to schedule a repair?
- How long do repairs take to complete?
- Will you need my windows or system password?
- Will you need my device to be charged?
- Can I watch?
- What if I don't have time to sit for the repair to be completed?
- What payments do you accept?
Mail In Repairs
- How do I get my device to you?
- When do I pay/ How do I pay?
- How long will my repair take once you receive my device?
- Can I send and have it picked up by using my own courier?
- If I need it urgently, is it possible to pay more to get my computer couriered back faster?
- Are you guys for real? Why are your prices so much lower than Apple, HP, Toshiba, Dell, etc?
- Are your screens Genuine and made by the laptop manufactures?
- Will I lose any data when you perform my repair?
- I have warranty on my laptop/Macbook, will this void my warranty?
- So what sort of warranty do I get from laptopscreenreplace.com.au?
- Will I get a receipt?
- What happens if you can't repair my Apple device or something goes wrong during the repair?
- Do you have payment plans?
Do you have a shop front?
We don't have a retail "shopfront" but we have a pretty work shop (if we do say so ourselves). Repairs are scheduled BY APPOINTMENT ONLY as we don't allow "walk in repairs". Most screen replacement take less than 20 minutes except some Macbook and touch screens. We don't charge a rush fee for doing the repair right there and then. In fact, we prefer that you are present during the repair.
Do you come to customer’s home and office and do onsite repairs?
Yes we do. Nowadays you can’t be without your computer for long, and we understand that. That is why we keep almost every screen needed in stock for the quickest turnaround possible. If you are in Sydney, we will have your computer repaired and back to you within 20-30mins on the spot except some Macbook models where we can do same day pick up and drop off service. For clients outside of Sydney metro areas we can do a door to door pickup and return service, so there is no need for you to leave your home/office for the repair to be done.
What are your hours?
We perform repairs from 8am-8pm 7 days a week, even after hours and public holiday appointments are possible. We perform repairs on the spot and make sure that every repair has enough time to be completed quickly and perfectly.
How do I schedule a repair / ask questions?
To contact us and/or set up a repair appointment you can simply call us on 1300 839 893, or call and SMS to 0402738038. Alternatively, you can fill in our Free Quote form and we will contact you by email or phone call with in 60 mins (during business hours).
How far in advance do I need to schedule a repair?
Normally if you want to get it done same day, you’ll need to contact us by 4pm. It is better if you can let us know at least 3 hours before your preferred time. If you want to get it done in a few days, don’t wait until that day to contact us. At least a days ahead is preferred, so the sooner you contact us the better.
How long do repairs take to complete?
Normal laptops take between 15-20 minutes to repair.
Some Macbook models (Macbook Air, etc) take 2-5 hours to repair. For example, if you give us a Macbook air in the morning before 12pm we most likely can have it ready for you by 5pm. If you give it to us in the afternoon, then we will have it ready for you by the next morning.
Will you need my windows or system password?
No. We only replace the laptop/Macbook screen, no data from your laptop will be affected. We do not need to have access to your desktop. As long as the screen powers up and we can see the new screen works fine, our job is completed.
Will you need my device to be charged?
Yes. Since we don’t take your charger so we prefer your device to be charged enough so when we finish the repair we can turn on the laptop to see if the new screen is working correctly.
What if I don't have time to sit for the repair to be completed?
We can arrange for you to do a drop off/pickup at our work shop. We're usually available from 8am so you could drop off your device before work and pick it up during the day or the next morning.
Mail In Repairs
If you are in Sydney Metro areas you can arrange a time to drop into our workshop where most screens can be fixed in around 15 min. Macbooks will take 3-5 hours, so you can go for lunch then comeback in the afternoon/next morning to pick up your device.
We do onsite repair for most laptop models, just call 0402 738 038 to book a time.
Pick up and Return
For Sydney Metro, we can go to your home or office to collect your device, complete the repair then bring it back to you.
Door to door courier service
If you are outside Sydney, in NSW or any other state, we can arrange for a door to door pickup and return courier service. We will have the laptop screen replaced for you as soon as we receive it then book a return the very next day.
When do I pay/ How do I pay?
You don’t pay for your repair until we’ve received your device and we’ve repaired it. We will contact you as soon as your job is done. You can pay with Paypal, Credit Card or Direct Bank Transfer.
Are you guys for real? Why are your prices so much lower than Apple, HP, Toshiba, Dell, etc?
Well, honestly, yes we're real! We order large quantities of screens, keep our overhead low, and pass the savings onto you. We don't know why they charge as much as they do, but we established our company to provide a quick, flexible and affordable alternative to paying tons of money for a repair that really shouldn't cost that much.
Are your screens Genuine and made by the laptop manufactures?
All Laptops include Apple uses companies like Samsung and LG (to name a few) to produce their parts and then they use companies like Foxconn to put their products together. Our screens come directly from companies like LG and Samsung and are literally the EXACT same part that is your Apple or HP, Toshiba, product now. You will not lose any quality or clarity when you get your screen or glass replaced by us, since it's the same part!
Will I lose any data when you perform my repair?
When we replace the screen on your laptop and Macbook, iPad, iPhone we are like stealthy ninjas. We use some of the least invasive techniques in the industry to make sure that we don't affect any of your data. If you are worried about your data it is best to back it up before completing the repair.
I have warranty on my laptop/Macbook, will this void my warranty?
No. When you crack your screen or glass, you void the warranty of your screen/glass. When we replace that part, the warranty for the rest of your Apple device is not affected. In fact, our work is so good that Apple would have no idea that we replaced your screen. We've had customers go back to Apple with problems down the road (completely unrelated to their screen) and Apple literally had no idea that the screen was replaced.
So what sort of warranty do I get from laptopscreenreplace.com.au?
We provide 12 months warranty with our parts and labour. So if your screen/glass has issues unrelated to accidental damage just contact us and we'll swap it out for free. Please note this is a return to base warranty service so you can bring it to us or use a courier service to send it to us. If you prefer us to attend warranty issues onsite there will be a call out fee.
What happens if you can't repair my Apple device or something goes wrong during the repair?
We aren't perfect (but we're getting there!), sometimes during a repair a display cable may become tweaked or a backlight may go out. It's our guarantee that we will give your device back to you in a state that is the same or better than it is right now.
The reason we have 100% satisfaction with our customers isn't because we are perfect. It's because that the .0001% of the time that something doesn't go as planned, we are honest about it and will do anything to make you happy.
Do you have payment plans?
Unfortunately we can't do payment plans.
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